📧 Troubleshooting: Verification Email Not Received
📧 Troubleshooting: Verification Email Not Received
If you registered but did not receive your verification email, please follow the steps below to resolve the issue:
🗂️ Step 1: Check Your Spam or Junk Folder
Email providers often misclassify automated messages. Be sure to check your Spam, Junk, or Promotions folders for the verification message.
📡 Step 2: Verify ISP or Email Provider Blocks
Some Internet Service Providers (ISPs) or corporate filters may block external domain emails.
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Contact your provider to confirm if @uscapitalprivatebank.com emails are being blocked.
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Common with larger providers like AT&T in the southern United States — you may need to call customer service to unblock the domain.
🔐 Step 3: Review Antivirus & Security Software
Running two or more antivirus programs simultaneously (e.g., Microsoft Defender + McAfee or Norton) may cause false positives and email suppression.
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Disable one of them temporarily.
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Add our domain to your safe sender list or whitelist.
🔄 Step 4: Use “Forgot Password” to Trigger Email
Return to the login screen and select Forgot Password.
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This action will send a new email from the server that also validates your account.
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Be sure to check your email again, including spam folders.
❗ Still Having Issues?
If none of the above steps resolve the issue, please contact our support team directly.
📩 Email: [email protected]
🌐 Website: https://uscapitalprivatebank.com
📞 Phone Number: +971529926005