Opening the ticket on the correct portal.
We are a full-service global bank and can assist you with any transaction. However, please ensure that support tickets are submitted through the appropriate portal to avoid delays.
🔹 For bank-related inquiries — such as account opening, transfer issues, or wire transfers — please use the bank’s official support portal. https://uscapitalprivatebank.com
🔹 For trade, investment, and transactional matters, please use our project and transaction support portal at: https://projects.uscpb.net
Once there, click on "Support," then open a ticket and select the appropriate transaction department and category from the list. This ensures that the correct Relationship Manager is assigned and your transaction is processed efficiently.
Please do not mix bank-related and transaction-related issues across portals, as this will delay your request.
Thank you for being so cooperative.
✅ 1. Faster Resolution Time
Support teams often organize by specialization. If you select the right category:
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Your ticket goes directly to the right team.
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It avoids delays caused by misrouting or internal transfers.
✅ 2. More Accurate Help
The right category ensures:
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You get a response from someone trained in that specific issue.
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Your request is handled with the proper tools and procedures.
✅ 3. Reduced Back-and-Forth
Wrong categories often result in:
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Clarification requests.
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Reassignment of your ticket.
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A longer time to get your issue solved.
Choosing the right one helps reduce confusion.
✅ 4. Prioritization Based on Impact
Many systems prioritize tickets by type:
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A billing issue, for example, may be handled differently than a technical issue.
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Selecting the correct category helps teams triage and escalate appropriately.
✅ 5. Improves Data and Support Quality
When tickets are filed correctly:
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The company can better track and improve frequent issues.
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Support operations get clearer insights for reporting and resource planning.
🔹 Example:
If your email isn't working and you choose “Sales Inquiry” instead of “Technical Support,” your request might sit in the wrong queue for hours or days before being rerouted.
✅ Summary:
Correct category = Faster, better, and more efficient support.
It's a small step that makes a big difference for both users and the support team.